Airbnb House Manual Template.

Why it matters: Guests read this once. Keep it to four lines and put the phone number where it can be found in a panic.

Welcome to [Property Name]! We're glad you're here.

Your host: [First name] — text or call [phone]. We reply within [15] minutes between [8am] and [10pm].
For anything urgent after hours, call the same number and say it's urgent.

Check-in is from [4:00 PM]. Checkout is by [10:00 AM].

Why it matters: The single most-messaged topic. Spell out the exact sequence of buttons, and what to do if the code fails.

Getting in
1. The front door has a keypad smart lock.
2. Enter your personal code: [CODE] then press [✓ / Schlage button / #].
3. The lock beeps and the handle turns. To lock when you leave, press [✓ / Schlage button] once.

If the code doesn't work: wait 10 seconds and try again slowly. If it still fails, there's a lockbox at [location] with code [LOCKBOX CODE]. Then text us so we can reset the lock.

Your code works from [4:00 PM on your check-in day] until [10:00 AM on your checkout day].

Why it matters: The number-one guest question. Print this on a card by the router too.

WiFi
Network: [NETWORK NAME]
Password: [PASSWORD]

Speed is [300] Mbps, fine for video calls and streaming on several devices at once. If it drops, unplug the white router in the [living room] for 30 seconds and plug it back in.

Why it matters: Ambiguity here produces towed cars and one-star reviews. Be precise about which spot and what is not allowed.

Parking
You have [one] reserved spot: [describe: "the driveway on the left side" / "spot #14 in the garage"].
Please don't park [on the street overnight / in the neighbor's spot / blocking the shared drive].
Street parking rules: [none / permit required weekdays 8–6 / free after 6pm].

Why it matters: Tell guests the range you allow before they find the limits themselves.

Thermostat
The thermostat is in the [hallway]. Tap the screen to wake it, then use the arrows to set a temperature between [66°F] and [76°F].
It's set to "Auto" so it will heat or cool as needed. Please don't switch it to "Off" or "Fan" — the house will get uncomfortable fast.
Extra blankets are in the [bedroom closet]. A fan is in the [hall closet].

Why it matters: Guests bring their own logins. Say that plainly, and explain how to sign out.

TV
Press the power button on the [Roku] remote. Use the Home button to see apps.
Sign in to your own Netflix, Hulu, or other accounts. When you check out, the TV clears your logins automatically [or: please sign out of your accounts before you leave].
No cable — everything is streaming. Local channels are in the [Pluto / YouTube TV] app.

Why it matters: Coffee instructions prevent the 7 a.m. message. Name the machine and where the supplies are.

Kitchen
Coffee: the [Cuisinart] machine does pods and ground coffee. Pods and filters are in the [cabinet above]. Press [the pod button / the drip button].
Dishwasher: pods are under the sink. Press [Normal] then [Start].
Stove: [gas — turn and hold to light / induction — pans must be magnetic].
Please run the dishwasher before you leave if you've used dishes. You don't need to hand-wash.

Why it matters: The most-skipped section and the most common cleaning-fee dispute.

Trash & recycling
Kitchen trash goes in the [black] bin, recycling in the [blue] bin, both in the [garage / side yard].
Pickup is [Tuesday] morning. If you're here on a [Monday] night, please roll the bins to the curb — thank you!
Extra bags are under the sink.

Why it matters: State the hours and that the property is monitored for noise levels (not audio). This alone deters most parties.

Quiet hours
Quiet hours are [10:00 PM] to [8:00 AM]. Our neighbors are close and they're lovely — let's keep it that way.
This home uses a privacy-safe noise sensor that measures decibel levels only (it does not record audio). If levels stay high late at night, we'll send a friendly text.
No parties or events, and no visitors beyond the [4] registered guests.

Why it matters: Short, specific, and enforceable. Long rule lists get skipped.

House rules
• No smoking or vaping anywhere on the property (a [$300] cleaning fee applies).
• [Pets: not permitted / one dog under 40 lbs with prior approval.]
• Shoes off inside is appreciated but not required.
• Please use the [black] makeup towels for makeup removal — they're there so the white towels survive.
• Don't move furniture between rooms.

Why it matters: Ask for three things at most. Anything longer and guests do none of them.

Checkout by [10:00 AM]
Before you go, three things:
1. Start the dishwasher.
2. Bag any trash and leave it in the kitchen bin.
3. Lock the door by pressing [✓] on the keypad.
Leave the beds and towels as they are — that's our job. Thank you for staying with us!

Why it matters: Required by most platforms and rarely done well. Put it in the manual and on the fridge.

Emergencies
Emergency services: 911.
Nearest hospital: [Name], [address], [X] minutes away.
Nearest urgent care: [Name], [address].
Fire extinguisher: [under the kitchen sink]. Smoke and CO alarms are in every bedroom and the hallway.
Water shutoff: [location]. Circuit breaker: [location].
Host: [phone].

Why it matters: Five recommendations beat fifty. Pick what you actually go to.

Our favorites nearby
Coffee: [Name] — [2] min walk, [what to order].
Breakfast: [Name].
Dinner: [Name] — book ahead on weekends.
Groceries: [Name], [5] min drive. Pharmacy: [Name].
Don't miss: [one local thing that isn't in every guidebook].